Refund & Return Policy

Returns

We accept returns only in the following cases:

  • Manufacturing defect
  • Incorrect item delivered

Note: Slight differences in color, texture, or weave are natural due to photography, screen resolution, and handcrafted nature. Such minor variations do not qualify as defects.

To initiate a return:

  • Email your request to heritagekashi5@gmail.com within 48 hours of delivery.
  • Requests beyond 48 hours will not be accepted.
  • If your parcel appears tampered with or damaged, do not accept it. Contact us immediately at the above email and call 📞 +91 8787213414.

In case of damage:

  • Share clear photographs of the outer packaging and product via email.
  • Once reviewed, you will receive return authorization within 5 business days.
  • After approval, return the item to the address below within 5 days, including the original packaging, bill, and tags.

📦 Return Mailing Address:
HERITAGE KASHI
Pilikothi, Varanasi,
Uttar Pradesh – 221001, India

Refund Processing:

  • Processed within 7 business days of receiving the return.
  • Refunds are available as store credits or to your original payment method (bank charges may apply).
  • Bank-side credit timelines may vary and are beyond our control.

Need Help?

For any assistance regarding shipping, delivery delays, or custom delivery needs, please feel free to contact us:

Phone: +91 8787213414

Email: heritagekashi5@gmail.com

We’ll do our best to make your experience smooth, convenient, and satisfying.

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